Description Manufacturer: CANON WIDE FORMAT Manufacturer Part Number: 9540B013 Item Dimensions: 19.9 L 20.9 W 19.0 H This multifunction printer solves all of your mobile printing needs and combines print, copy, scan and fax needs into one compact device with fast print speeds, a new, easy to use touchscreen display and stunning quality output. Print Technology: Laser; Maximum Print Speed (Black): 28 ppm; Network Ready: Yes; Print Resolution (Black) (Width x Height): 1200 x 1200 dpi. Item Attributes Accepts Paper Size: Letter; Legal Auto Document Feed/Sheets: 35 Auto Duplexing Functions: Print Compliance Standards: ENERGY STAR Certified Connector/Port/Interface: Ethernet; USB Copying Speed (Black): 28 ppm Depth: 14 5/8"" Fax Transmission Speed: 33.6 kb/s First Page Out: 6 sec Global Product Type: Multifunction - Printer, Copier, Scanner, Fax Green Index: N Height: 14 1/4"" Individual Ink Cartridges: No LCD Display: Yes LCD Display Format: 6 Lines LCD Touchscreen Machine Functions: Copy; Fax; Print; Scan Maximum Copy Size (W x H): 8 1/2"" x 14"" Maximum Memory: 256 MB Maximum Paper Size: 8 1/2"" x 14"" Maximum Print Speed (Black): 28 ppm Model Name/Number: MF227dw Monthly Duty Cycle (Pages): 10,000 Network Capable: Yes Network Ready: Yes Network Types: 10/100Base-TX Ethernet Operating System Compatibility: Mac OS X 10.5 and Later; Windows XP, Server 2003, Server 2008, Vista, 7, 8, Server 2012 Paper Input: 251 Sheet Tray Paper Input Capacity (Sheets): 251 PC Free Printing: Yes Post-Consumer Recycled Content Percent: 0% Pre-Consumer Recycled Content Percent: 0% Print Resolution (Black) (Width x Height): 1200 x 1200 dpi Print Technology: Laser Printer Type: Laser Recyclable: N Scan Resolution (Width x Height): 600 x 600 dpi Standard Memory: 256 MB Total Recycled Content Percent: 0% Unit of Measure: EA Weight: 26.9 lbs Width: 15 1/2"" Wireless Printing: Yes Warranty Manufacturer's limited one-year exchange/carry-in warranty. Return Policy : Obtaining a Return Authorization Number: Prior to ANY Return, these four steps will ensure a smooth process. These essential steps pertain to ANY and ALL Returns. A. You MUST contact us for approval. B. Customer Service will issue you a Return Authorization (RA) number. C. Customer Service will issue you Shipping Instructions. D. All returns must be shipped freight pre-paid. Freight will only be credited for our errors. Note: Some products are non-returnable. Please see description for notice and more information. Supplier Shipping Errors: We apologize for any errors caused by us and will gladly take the product back, as long as you make your claims for Shipping Errors within five (5) working days of delivery of goods. Retailer Ordering Errors: We are happy to take back product ordered in error and we assess a 15% restocking charge for this service. Returns must be in the original packaging and factory sealed where applicable. If the product is not received in salable condition, it will be returned to you at your expense or discarded. Certain Special order items are not returnable as outlined in the Special Order Items section. Hardware Product Returns: All Hardware return requests must be made within 30 days of original invoice. Hardware returns must be unused, unopened and in resalable condition. A restocking fee of the lesser of 15% or $25.00 per unit will be charged. Defective and DOA machines will be tested upon receipt at our warehouse. If the machine is defective, a replacement will be shipped; if the machine tests OK, it will be returned to you at your expense or discarded. Defective Returns: Defective and DOA hardware will be tested upon receipt at our warehouse. See Defective Returns Exceptions below for products that may not be returned as 'Defective'. All qualifying Defective returns must be shipped within 30 days of original invoice. PLEASE NOTE: To ensure proper credit to your account, all defective product must be returned in its original carton with ALL original pieces, packing materials and manuals. Defective Returns Exceptions: A. Bottled Copier/Toner Supplies - all products are examined and are in salable condition before shipping and therefore are not returnable. All sales are final. B. Cartridge-Based Copier Supplies - Due to the simple nature of these products most printing errors will require a service call. To obtain an RA for this type of product, you need to provide our Customer Service with a letter from the Manufacturer, or Authorized Service Technician describing the defect(s) identified during the service call. A copy of the letter MUST accompany the returned product. C. Other Exceptions - We do not accept Defective returns on certain select products, depending on manufacturer and market conditions. These items are noted in our system, and in the product details. This information will also appear as a comment on your invoice. Truck Shipments: Please note that the Consignee is fully responsible for the number of pieces signed for at the time of delivery. Skids must be broken down and cartons counted immediately before signing the drivers Delivery Receipt. We will deny a short ship claim unless the Delivery Receipt is noted 'short' or 'damaged' and the number pieces received is specified on the Delivery Receipt. Customer Service should be promptly contacted upon discovery of the shipping problem. Returns to Manufacturer ONLY: The following vendors must be contacted directly for credit/replacement of defective merchandise. In accordance with Manufacturer Policy, We will not accept items made by these vendors for return and will not issue credit. However, we will do our utmost to assist you in getting proper resolution from these manufacturers if needed. American Power- All Products- 800-800-4272 Canon- Printers- 800-423-2366 Canon- Fax/Copiers- 800-828-4040 Epson- Printers- 800-922-8911 Fellowes- Shredders- 800-955-0959 Iiyama- All Products- 800-394-4335 Panasonic- Fax machines- 800-HELP-FAX Ricoh- All Products- 800-882-4858 Sharp- Toners- 800-237-4277 Tally- All Products- 425-251-5601 Toshiba- Projectors- 877-523-8324 Wilson Jones- Shredders- 800-222-6462 ext. 36977 Xerox- All Products- 800-835-6100 3M- Projectors- 800-328-1371 option #1 Damaged Goods Interior Damage Only: If the exterior package/carton is intact and only the interior product is damaged, contact our Customer Service Departments for an RA number. Exterior Carton Damage by Carrier: If the exterior package/carton is damaged, causing damage to the contents, you MUST keep the original package/carton and then call Customer Service for a claim to be filed. If the original damaged package/carton is not available, there will be NO chance for a credit to be issued to you. See specific Carrier Policies below. Specific Carrier Policies FedEx- Damaged in Transit, Non-Delivery, or Denial of Signature Claims Claims for FedEx shipments damaged in transit, non-delivery, or denial of signature must be made within 15 days of original invoice. Original packaging/carton must be retained. UPS Damaged in Transit Claims Claims for UPS shipments damaged in transit must be made within 30 days of date of original invoice AND, original shipping carton and packaging must be retained. LTL Damaged in Transit Claims Claims for LTL shipments damaged in transit must be accompanied by delivery receipt with damages described on receipt and signed by recipient at time of delivery. All returns are for refund only. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges. Note: Credit will not be issued without the return tracking to show return was delivered back. Returns take some time to process and confirm the reason chosen is correct, therefore, credits can take up to 15 business days from the date the item is delivered back.
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