SORBEX Wound Dressing by Medline: 6" x 9" - Box of 12 Information as provided by the manufacturer, Medline: SORBEX is a highly absorbent primary or secondary wound dressing with a non-adherent outer layer that does not stick to the wound nor causes trauma to wound sites. The SORBEX dressing has a hydrophobic layer to prevent strike through and cellulose sheets that wick away and absorb fluid. It contains thick fluff that absorbs fluid and provides cushioning to protect the wound. This super absorbent wound dressing softly conforms to body contours. It is designed for those with ulcers, pressure sores, surgical incisions and 1st or 2nd degree burns. Sterile and latex free. EXPEDITED SHIPPING - UPS 2ND DAY AIR, UPS NEXT DAY AIR SAVER, USPS EXPRESS MAIL Time Deadline: Orders requesting expedited shipping must be received before 2:00 pm CST in order to be processed the same day (Monday-Friday). We will try out best to get the order out if you place it after the allotted cut-off time. If we cannot ship it that day then it will ship the next business day. No UPS 2nd Day or UPS Next Day Air Saver shipments are shipped or delivered on weekend days or holidays. Carriers: UPS and USPS Weekend and Holidays: UPS 2nd Day and UPS Next Day Air Saver shipments are NOT shipped or delivered on the weekends or holidays. If you select 2nd Day on Thursday, your package will not be delivered until Monday. Likewise, Overnight orders purchased on Friday are not delivered until Monday. Saturday delivery is available by request only. Please call us at 1-877-437-0754 for a pricing quote or if you need clarification on the time in transit and delivery date. We do not issue shipping charge refunds on expedited shipping. USPS Express Mail guarantees delivery in 1-2 days in most areas. This may include a Saturday delivery. You may call us at 1-877-437-0754 and we can enter your information at the USPS site and determine if your particular order will deliver in one day or two days. Heavy or Oversized Items: Not all items are eligible for expedited shipping. International Shipping & Return Policies All prices listed in US Dollars Our International Return Policy follows all shipping information Please review entire policy carefully before placing your order. Ship-To Rules We only ship to a verified PayPal shipping address. You must provide a current telephone number for all International Shipments. Cost and Shipping Methods: You have the choice of selecting which service you would like us to use. We ship via US Postal Service First Class International, US Postal Service Express Mail, and UPS International. When you place the item in your cart and select your country, the options and shipping costs available to that country will appear: 1) USPS Express Mail is the only postal service that has tracking and guaranteed insured delivery. It takes approximately 5 to 7 business days. This is an average time frame. Some packages could take longer or shorter time to arrive depending upon how long it takes the customs departments of the counties to release the package. 2) USPS First Class International is much less expensive, HOWEVER, if you select this option, there is no tracking number and we cannot guarantee how long it will take for delivery. We will provide you with a “Customs Number” to show when it leaves our facility and when it leaves the United States. We do not know, from country to country, how long it takes, but the average is about 10 to 15 business days. This is an average time frame as it can take up to 25 business days in some cases for the package to arrive. We cannot track the package if you email or call us as we have no working tracking number. We cannot file a claim for reimbursement until 30 days from the date of shipment. That time length is set by the US Postal Service insurance claim guidelines. 3) United Parcel Service (UPS) does offer tracking from our warehouse to your door. For all customers selecting UPS, their shipments will be subject to a minimum of $10 brokerage fee, as well as applicable duties and taxes, on all shipments valued under $200 USD. Additional fees will apply on all shipments valued over $200 USD. You are responsible for any brokerage, duty fees and taxes duty fees. They will be collected from you by UPS prior to delivery. If you refuse the package because of fees and the package is returned to us, we will deduct the original cost of shipping plus any brokerage fee prior to any refund being issued. Additional taxes, duties, brokerage fees We do not know when and if a foreign government or shipping service will levy taxes, duties, or brokerage fees. These fees are NOTincluded in our posted shipping charges. Customers are solely responsible for any and all additional fees. HighTideHealth will not be held responsible or liable for these charges and cannot predict what the charges may be. Contact your local post office or customs office if you have questions about fees. If you reject the package because you don't want to pay fees, the shipping fee you originally paid to us is non-refundable. Any brokerage fees will be deducted before a refund is issued. Every order we ship is double checked by our staff before it is packed. However, once a package leaves our store with an international destination, we can no longer be held responsible if something happens to it in customs. If customs opens your package and charges you duty, confiscates merchandise or anything else of that nature, we cannot be held accountable. All items are thoroughly inspected prior to leaving our warehouse. However, due to the high cost of shipping, we cannot warranty items that need to be repaired or have defects; this is your risk when purchasing internationally. RETURN POLICY We offer a 30 day return policy for most products as long as they are in unused, unopened, original condition, with all original packaging, components, instructions, and warranty materials. We will arrange and pay for return shipping on any item that we shipped incorrectly. You are responsible for the cost of return shipping under any other circumstances. The returned product must be unopened and in a condition that it can be resold as new. Please remember to keep all the original packaging and documentation in the event that your item(s) needs to be returned or exchanged. All returns of products where the original order received free shipping: You will receive a refund of the original purchase price MINUS A 15% RESTOCKING FEE on the original shipment.
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